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Career Coach & Outreach Specialist

Career Coach and Outreach Specialist at Youth Opportunities Unlimited

  • Reports to: Program Manager
  • Start Date: May 2017
  • Type: Fulltime, exempt. Work outside normal business hours may be required at times. Must have a flexible schedule to meet student and program needs.

Since 1982, over 150,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults succeed by providing educational and workforce opportunities, skills development, and access to career pathways. We envision that our greater community works together to ensure every young person is ready to pursue a path to economic self-sufficiency.

We are deeply committed to providing services in Northeast Ohio through:

  • Equal Access to Opportunities – Teens and young adults living in economically distressed communities deserve support in confronting barriers to success.
  • Collaboration – We can accomplish more when we form mutually beneficial partnerships across sectors to deliver an effective continuum of services.
  • Excellence & Continuous Improvement – Evidence-based practices guide our actions and delivery of quality services to youth and employers.

Position Overview

We are currently looking for a Career Coach and Outreach Specialist for our school-based workforce programs. This unique role will be responsible for substituting JOG (Jobs for Ohio Graduates) classes in the absence of our current Career Coaches at our partner high schools. By doing so, this person will build positive relationships with all of our youth enrolled in the JOG curriculum and will mentor, guide, and support youth as needed. While not in the classroom, the person will be engaging and following up with JOG graduates to ensure they are adhering to their career and/or educational plans. This person will assist our JOG graduates in the transition from high school to adult life. This person will be widely linked in the community so that youth can be supported by various resources and other social service programs. As an advocate for Y.O.U., this person will connect youth with Y.O.U.’s young adult programs for further career exploration or certification in industry fields. With consistent and supportive follow up, we hope to ensure each of Y.O.U.’s JOG graduates stay on a path to economic self-sufficiency and career success. The Career Coach and Outreach Specialist will create lasting impressions on youth in the community and assists with pushing them forward to meet their future academic and career goals.


  • Education:
    • BA/BS in Education, Social Services, or similar field required from an accredited college or university.
    • Teaching Certification or Provisional Teacher Licensure from the State of Ohio Department of Education a plus.
  • Requirements:
    • Must have experience teaching high-school students. Experience working with at-risk students highly preferred.
    • Must be proficient with Microsoft Office programs and have experience with databases, spreadsheets, and word processing.
    • Must have valid transportation to/from partner High Schools, Y.O.U. offices, and client homes or community sites.
    • Must have some experience case management environment (i.e., developing, implementing, monitoring, and tracking individualized client service plans).
    • Must pass a criminal background check as a condition of employment. 
  • Knowledge, Skills, and Abilities:
    • Belief and commitment to Y.O.U’s mission, vision, and values.
    • Proficiency in maintaining efficient classroom management skills.
    • Willingness to stand for most hours of the day or sit for extensive periods of time.
    • Ability to build close and personal relationships with youth.
    • Ability to work in a results oriented and data driven environment.
    • Ability to work independently with minimal supervision.
    • Strong verbal and written communication skills and strong interpersonal skills.
    • Enthusiastic, flexible, adaptable, and possess a positive attitude.
    • Detail-oriented, acute accuracy, and proven organizational skills.
    • Ability to maintain emotional control under stress.


  • Effectively deliver the JOG curriculum to currently enrolled students, incorporating a seamless transition as needed in the absence of current Career Coaches at Y.O.U.’s partner high schools.
  • Implement existing lesson plans for the JOG curriculum, instructional program guidelines, and/or other materials as instructed.
  • Build and maintain positive relationships with youth enrolled in the program in order to have strong rapport with youth when they graduate high school.
  • Consistently validate student youth information so that future contact and follow up with the youth is possible.
  • Monitor, track, and manage youth success and transition from high school to adult life. Utilize case management strategies and outreach skills for consistent follow-up.
  • Engage with JOG graduates to ensure progress towards career and/or educational goals are being met. If warranted, connect JOG graduates to Y.O.U.’s young adult programs for further career exploration or certification for specific industry fields.
  • Document all interactions, meetings, and phone calls with prospective clients in Y.O.U.’s data management system. Provide reports as requested and needed.
  • Ensure data and paperwork is regularly updated and Y.O.U. is compliant with any required input of data in public/government management information systems
  • Provide supportive counseling, advocacy, and connection to viable resources to youth and young adults as needed.
  • Adhere to policies and procedures as outlined by Y.O.U. and partner high schools where programming is administered.
  • Build and maintain positive working relationships with partner organizations such as schools, businesses, government entities, and other family/youth serving organizations/groups.
  • Assist Y.O.U. department staff with other initiatives such as training or recruiting events.
  • Other duties as assigned and required.


  • Salary will commensurate with experience.
  • Engaged staff centered on Y.O.U. mission and vision.
  • Medical, dental, vision, retirement, and long and short term disability benefits.
  • Generous paid time off policy.
  • Office is located in the heart of Cleveland’s Playhouse Square district. Monthly mileage reimbursements available for any Y.O.U. travel. 

All applicants are considered without regard to race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status. 

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