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Manager, Case Management Services

Manager, Case Management Services at Youth Opportunities Unlimited

  • Reports to: Vice President, Community Based Workforce Programs
  • Start Date: April 2017
  • Type: Full-time, exempt. Work outside normal business hours may be required at times.

Since 1982, over 150,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults, ages 14-24 living in economically distressed communities succeed by providing educational and workforce opportunities, skills development, and access to career pathways.  We offer school-based and community-based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success.  At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community. 

We are deeply committed to providing services in Northeast Ohio through:

  • Equal Access to Opportunities: Teens and young adults living in economically distressed communities deserve support in confronting barriers to success.
  • Collaboration: We can accomplish more when we form mutually beneficial partnerships across sectors to deliver an effective continuum of services.
  • Excellence & Continuous Improvement: Evidence-based practices guide our actions and delivery of quality services to youth and employers.                                               

Position Description

We are currently looking for an experienced professional who shares our vision to join our team as a Manager of Case Management Services. This role provides functional and administrative oversight of case management and related program quality improvement activities. This position is responsible for achieving outcome measures associated with the case management program and maintaining compliance with policies and procedures, regulatory and accreditation standards, and contractual performance agreements. This person assists with development and implementation of programs, policies, and procedures relevant to the case management team.  The Manager regularly interfaces with multiple internal departments and external entities to facilitate the provision of contracted services and plan for future programs and activities. 


  • Education: Bachelor’s Degree in Social Work, Psychology, Education or other relevant degree. MSW preferred.
  • Requirements:
    • Minimum 5 years of experience providing case management activities.
    • Minimum 3 years of experience leading a team of case managers.
    • Experience with utilization of government/public data systems.
  • Knowledge, Skills and Abilities:
    • Belief and commitment to Y.O.U’s mission, vision, and values.
    • Understanding of the assessment, planning, implementation and monitoring cycle.
    • Deep knowledge of available community resources used in helping teens and young adults develop safe and sustainable living environments.
    • Understanding of Ohio’s Comprehensive Case Management Employment Program rules.
    • Understanding of federal Temporary Assistance for Needy Families funding requirements.
    • Background in crisis intervention techniques.
    • Ability to build relationships with youth from diverse populations and understand inner city Cleveland culture.
    • Understanding of Trauma Informed Care
    • Ability to connect to multiple audiences.
    • Solution-oriented, adaptable, and flexible.
    • Excellent verbal and written communication skills.
    • Ability to juggle multiple tasks and initiatives at once.
    • Ability to work independently and as part of team under minimal supervision.


  • Provide supervision, management, and leadership for the case management team, effectively and positively communicating initiatives and motivating team members as needed to enhance outcomes and improve value for teens and young adults.
  • Oversee the intake and assessment of teens and young adults applying for program participation, determine potential challenges to individual success, and work with internal resources and provider network to meet challenges.
  • Ensure data and paperwork is regularly updated and Y.O.U. is compliant with any required input of data in public/government management information systems.
  • Ensure supportive counseling, advocacy, and connection to resources is provided to Y.O.U. program participants.
  • Ensure effective case management communication with all involved stakeholders.
  • Promotes quality service delivery for optimal participant outcomes.
  • Provide case consultation for complex cases and situations.
  • Monitor the effectiveness of Individual Opportunity Plans.
  • Collaboration with Compliance Manager to ensure that all individual and program files are maintained in accordance with contract agreements and standard regulations.
  • Monitor the team’s case notes for accuracy and compliance standards.
  • Facilitate positive interaction and collaboration with participants to maintain client satisfaction.
  • Other duties as assigned and required.


  • Competitive salary for the industry.
  • Engaged staff centered on Y.O.U. mission and vision.
  • Medical, dental, vision, retirement, and long and short term disability benefits.
  • Generous paid time off policy.
  • Office is located in the heart of Cleveland’s Playhouse Square district. Monthly parking pass provided.

All applicants are considered without regard to race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.

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