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Volunteer & Alumni Coordinator

Volunteer and Alumni Coordinator at Youth Opportunities Unlimited

  • Reports to: VP, School Based Workforce Programs
  • Start Date: June 2017
  • Type: Fulltime, exempt. Work outside normal business hours may be required at times. Must have a flexible schedule to meet volunteer program needs.

Since 1982, over 150,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults, ages 14-24 living in economically distressed communities succeed by providing educational and workforce opportunities, skills development, and access to career pathways.  We offer school-based and community-based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success.  At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community. 

We are deeply committed to providing services in Northeast Ohio through:

  • Equal Access to Opportunities – Teens and young adults living in economically distressed communities deserve support in confronting barriers to success.
  • Collaboration – We can accomplish more when we form mutually beneficial partnerships across sectors to deliver an effective continuum of services.
  • Excellence & Continuous Improvement – Evidence-based practices guide our actions and delivery of quality services to youth and employers.

Position Overview

We are currently looking for a Volunteer and Alumni Coordinator who shares our vision. This role is responsible for managing Y.O.U.’s volunteer program and staffing volunteers appropriately for all of Y.O.U.’s events and workshops. This person will engage, recruit, schedule, educate, train, and influence volunteers to deliver the best experiences for Y.O.U.’s youth, young adults, staff, and community partners. The Volunteer and Alumni Coordinator will spend the majority of time promoting and creating awareness of Y.O.U.’s volunteer program through networking and other engagements and scheduling/coordinating volunteer experiences. This person must be engaging, approachable, and accessible to quickly understand the needs of our youth/young adults and the needs of our program operations to appropriately staff volunteers at scheduled events. By doing so, this person ensures volunteer experiences are meaningful to our youth, young adults, staff members, partners, and volunteers. In addition, this role serves as the organization’s youth and young adult alumni coordinator. As such, this person will coordinate all alumni events and track/monitor alumni details to understand where our youth/young adults are and what they do when they finish a program with Y.O.U.  The Volunteer and Alumni Coordinator will strengthen relationships with our community partners and foster a positive image of Y.O.U. through the volunteer and alumni program.


  • Education: BA/BS in Education, Social Services, or other related required from an accredited college or university.
  • Requirements:
    • 2+ years of experience in volunteer coordination, staffing, and/or management.
    • 1-2 years of recruiting, community engagement, or similar experience.
    • Experience working in workforce development organization preferred.
    • Familiarity with Cleveland’s public and private business sectors.
    • Must be proficient with Microsoft Office programs and have experience with databases, spreadsheets, and word processing.
    • Must have valid transportation for weekly volunteer recruitment activities and planned events.
    • Must pass an FBI/criminal background check as a condition of employment.
  • Knowledge, Skills, and Abilities:
    • Belief and commitment to Y.O.U’s mission, vision, and values.
    • Strong verbal and written communication skills and strong interpersonal skills.
    • Effective presentation and training skills.
    • Ability to think strategically and take initiative.
    • Ability to juggle multiple tasks and initiatives at once.
    • Enthusiastic, flexible, adaptable, and possess a positive attitude.
    • Detail-oriented and proven organizational skills.
    • Ability to work independently with minimal supervision.
    • Ability to maintain emotional control under stress.
    • Ability to work in a results oriented and data driven environment.


  • Maintain and manage the volunteer program by engaging the current volunteer pool and actively recruiting new volunteers through creative networking, promotion, and awareness. Work with various public and private businesses/organizations to develop or strengthen partnerships where appropriate to recruit or utilize volunteers.
  • Develop and implement a volunteer recruitment and engagement plan for Y.O.U.’s programming needs, including recruitment engagements and interactions with special interest groups.
  • Ensure the volunteer experience is positive through effective recruitment, application, interviews, screening, placement, onboarding, training, and overall supervision of volunteers. Serve as the point of contact for all volunteer inquiries.
  • Engage the program teams to coordinate and plan volunteer events for their youth and young adults each year. Demonstrate understanding of the program needs and needs of the youth/young adults. Staff volunteers appropriately, provide training, and set expectations prior to an event.
  • Coordinate all volunteer events to include set-up, training, supervision, and breakdown of all spaces.
  • Maintain volunteer database for accurate headcount and analysis of recruitment and tenure reports. Create reports based on personal information, demographics, attributes, interests, skillsets, and other criteria as needed. Track and monitor volunteer hours. Administer satisfaction and improvement surveys and analyze findings.
  • Design and develop volunteer manuals, training materials, etc. for all workshops and events. Continuously update for improvements.
  • Maintain youth and young adult alumni database. Track and monitor where Y.O.U. youth and young adult are and what they are doing. Engage appropriately to bring them back to Y.O.U. as a volunteer, donor, or future employer.
  • Coordinate program alumni events throughout the year. Partner and collaborate with program managers and marketing as needed.
  • Keep calendar up to date with scheduled events, presentations, volunteer recruitment and alumni initiatives, etc. Provide regular communication with management and other department staff.
  • Other duties as assigned and required.


  • Salary will commensurate with experience.
  • Engaged staff centered on Y.O.U. mission and vision.
  • Medical, dental, vision, retirement, and long and short term disability benefits.
  • Generous paid time off policy.
  • Office is located in the heart of Cleveland’s Playhouse Square district. Monthly mileage reimbursements available.

All applicants are considered without regard to race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status. 

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