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Program Coordinator

Program Coordinator at Youth Opportunities Unlimited

  • Reports to: Program Manager
  • Type: Full-time, Temporary, non-exempt. Work outside normal business hours may be required at times.

Since 1982, over 150,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults, ages 14-24 living in economically distressed communities succeed by providing educational and workforce opportunities, skills development, and access to career pathways.  We offer school-based and community-based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success.  At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community. 

We are deeply committed to providing services in Northeast Ohio through:

  • Equal Access to Opportunities – Teens and young adults living in economically distressed communities deserve support in confronting barriers to success.
  • Collaboration – We can accomplish more when we form mutually beneficial partnerships across sectors to deliver an effective continuum of services.
  • Excellence & Continuous Improvement – Evidence-based practices guide our actions and delivery of quality services to youth and employers.

Position Overview

We are currently looking for a Program Coordinator who is passionate about Y.O.U.’s mission and vision to join our Day One program team! The Day One program offers young adults, ages 17-24, short-term training tied to a career, industry-recognized credentials, and a paid work experience that puts participants on a path to economic self-sufficiency. This program works to match high school graduates with career pathways in specific industry sectors such as healthcare, IT, and water treatment. The Program Coordinator serves as the first point of contact for young adults as they become familiar with the Day One program and ensures participants have a positive experience. In addition, this position provides departmental support including participant application and stipend payment processing, development and maintenance of electronic and physical files, liaison with internal finance and compliance departments, and handle all document tracking, data entry, and data reporting. With a highly visible role both internally and externally, the Program Coordinator will utilize skills in the following areas: file management and administration, data entry, compliance, customer service, and project management.

Qualifications

  • Education: Bachelor’s degree from an accredited college or university.
  • Requirements:
    • At least 2-3 years of experience working in project management and program coordination.
    • Must have experience in customer service/member relations and data entry/tracking.
    • Must have experience with databases, spreadsheets, and word processing.
    • Experience working with social service programs, like TANF or others, highly preferred.
    • Experience working with at-risk youth highly preferred.
  • Knowledge, Skills, and Abilities:
    • Belief and commitment to Y.O.U’s mission, vision, and values.
    • Highly detail-oriented, data-efficient, and organized.
    • Ability to work independently, and with teams, with minimal supervision.
    • Ability to juggle multiple tasks and initiatives at once.
    • Proven ability to handle stressful situations with diplomacy and maintain emotional control.
    • Strong verbal and written communication skills with excellent interpersonal skills.
    • Demonstrated leadership skills and capabilities.
    • Proficient in Microsoft Office Suite programs and Outlook email.
    • Enthusiastic, flexible, and adaptable.
    • Possess a positive and solution-oriented attitude.
    • Sensitivity to and ability to work with diverse populations.

Responsibilities

  • Screen participant applications for TANF eligibility. Follow-up with applicants via phone and email for additional documents as needed. Refer young adults to appropriate program.
  • Serve as the primary contact for youth participant and their family for general questions regarding the program, experience, and stipend-related questions.
  • Provide timely customer service and accurate responses to all inquiries via phone and/or email.
  • Coordinate on-site validation, registration, and training sessions for all participants to include communicating and setting expectations with participants, booking rooms, session set-up/breakdown, and supply and food orders.
  • Coordinate background check and drug-screen process for applicants. Communicate next steps by phone and email in a timely, efficient, and courteous manner.
  • Maintain accurate and complete files for each youth participant and ensure integrity of the file is preserved.
  • Liaison with internal finance and compliance departments to ensure accurate, complete, and compliant records.
  • Prepare reports for management that track program evaluation metrics.
  • Attend and participate in staff meetings as scheduled and required.
  • Submit reports and paperwork in timely fashion and as directed by Program Manager.
  • Other duties as assigned and required.

Benefits

  • Engaged staff centered on Y.O.U. mission and vision.
  • Medical, dental, vision, retirement, and long and short term disability benefits.
  • Generous paid time off policy.
  • Office is located in the heart of Cleveland’s Playhouse Square district. Monthly parking pass provided. 

All applicants are considered without regard to race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status. 

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