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Case Manager

Case Manager at Youth Opportunities Unlimited

  • Reports to: Manager of Case Management Services
  • Start Date: September 2017
  • Type: Full-time, temporary, exempt. Work outside normal business hours may be required at times to meet client needs.

Since 1982, over 150,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults, ages 14-24 living in economically distressed communities succeed by providing educational and workforce opportunities, skills development, and access to career pathways.  We offer school-based and community-based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success.  At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community. 

We are deeply committed to providing services in Northeast Ohio through:

  • Equal Access to Opportunities – Teens and young adults living in economically distressed communities deserve support in confronting barriers to success.
  • Collaboration – We can accomplish more when we form mutually beneficial partnerships across sectors to deliver an effective continuum of services.
  • Excellence & Continuous Improvement – Evidence-based practices guide our actions and delivery of quality services to youth and employers.                                           

Position Description

We are currently looking for Case Managers who are passionate about Y.O.U.’s mission and vision to join our Day One program team! The Day One program offers young adults, ages 17-24, short-term training tied to a career, industry-recognized credentials, and a paid work experience that puts participants on a path to economic self-sufficiency. This program works to match high school graduates with career pathways in specific industry sectors such as healthcare, IT, and water treatment. Case Managers work to determine clients’ personal goals, career aspirations, and barriers and provide wrap around services to address challenges. They also provide support, guidance, and mentorship to young adults throughout the duration of the program. Case Managers are an integral part of the program and create lasting impressions on youth in the community, pushing them forward to meet their future career goals.


  • Education: Bachelor’s Degree in Social Work, Psychology, Education or other relevant field. Social Worker Licensure a plus.
  • Requirements:
    • Minimum 2-3 years of experience in human services, social work, education, customer service, or related field.
    • Professional experience working in the health care, IT, or water treatment industries a plus.
    • Must have a valid driver’s license and a good driving record.
    • Must pass a criminal background check as a condition of employment. 
  • Knowledge, Skills and Abilities:
    • Belief and commitment to Y.O.U’s mission, vision, and values.
    • Excellent interpersonal, verbal, and written communication skills.
    • Ability to build relationships with youth from diverse populations and understand inner city Cleveland culture.
    • Sensitivity to diverse lifestyles and lower socioeconomic levels.
    • Strong coordination and organizational skills.
    • Comfortable using computer programs and relationship management systems for record keeping.
    • Solution-oriented, adaptable, and flexible.
    • Ability to juggle multiple tasks and initiatives at once.
    • Ability to work independently and as part of team under minimal supervision.


  • Meet with prospective clients (young adults aged 17-24) to determine personal goals, career aspirations, barriers, and other information as needed.
  • Determine potential challenges to individual success, and work with internal resources and community networks to meet challenges.
  • Monitor client success by working with training partners to track attendance, skill attainment, and meeting key benchmarks during both training and work experiences.
  • Ensure data and paperwork is regularly updated and Y.O.U. is compliant with any required input of data in public/government management information systems.
  • Document all interviews, meetings, and phone calls with clients in Y.O.U.’s data management system. Provide reports of delivered services as requested and needed.
  • Ensure supportive counseling, advocacy, and connection to viable resources is provided to clients.
  • Assist in recruitment of recent high school graduates interested in Day One’s career pathways.
  • Build and maintain positive working relationships with partner organizations such as schools, businesses, government entities, and other family/youth serving organizations/groups.
  • Administer pre and post knowledge assessment surveys and program intake forms.
  • Engage in evaluation of clients, employers, and community partnerships to determine if programs are successful and participation should continue.
  • Other duties as assigned and required.


  • Engaged staff centered on Y.O.U. mission and vision.
  • Medical, dental, vision, retirement, and long and short term disability benefits.
  • Generous paid time off policy.
  • Office is located in the heart of Cleveland’s Playhouse Square district. Monthly parking pass provided.

All applicants are considered without regard to race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.

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